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With a little help from technology, you can harness the power of social media...

The second post in SmartBrief’s Spotlight on Customer Service series is brought to you by First Data, a global leader in electronic commerce and payment processing. Check out First Data’s white paper...

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Building a social media presence for CEOs

Social media, the ever-elusive but never exclusive opportunity, allows brands to establish a direct channel to engage and interact with their key audiences (e.g., customers, partners and employees)....

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